What Our Customers Are Saying

Providing the kinds of programs that help our customers develop and grow is our number one priority. To that end, we serve both the independent lumber and building material dealer, major LBM suppliers and the Federated Lumber Associations.  Our customers all agree; "Mike Butts delivers the types of programs that help our people succeed." 

"We have used Mike Butts for both Customer Service and Installed Sales workshops for a number of years and have been extremely pleased with the level of professionalism Mike brings to our Association events." 

 "The response from participants in Mike's programs have been fantastic! He has a great ability to demonstrate the benefits of applying positive selling and listening skills in working through those tough, everyday customer situations the salespeople in our industry are facing."

Casey Voorhees, President

Western Building Materials Association.

 "Thank you for your excellent and informative presentation on how to sell to the Production Builder and organize an Installed Sales Division within our company.  You were well prepared and did an excellent job with the presentation.  You provided us with many thought provoking questions to consider and we received many complementary remarks from our group after your presentation.  If I had it to do over again, I would allow more time for discussion but overall, everything went well.  

With similar efforts in the future, I am certain LBM Solutions will provide an excellent and much needed service to our industry."

Gary R. Campbell

I first began working with Mike in the Spring of 2002. I had met him previously, however, because of his work conducting educational programs for our association. I was immediately struck by Mike's intelligence, high energy level, and ability to gain rapport and respect among his audience. His educational programs are well-constructed and delivered in a professional, organized, and very engaging manner. We are pleased to work with him and appreciate his passionate enthusiasm for the independent lumber and building materials industry."

Debra Wood

Director of Education

Northeastern Retail Lumber Association

I have had the opportunity to work with Mike Butts in his role as National Installed Sales Manager for UBC.  In this role Mike was responsible for developing Installed Sales platform objectives and for achieving results, improving safety, increasing participation, and developing our Installed programs.  He worked within a 17-state area; our Installed centers consisted of 25-30 focused campaigns during his employment.

Mike made a number of solid contributions to the growth and development of our Installed program, including enhancement of its key product categories (insulation, sidings, cabinets, doors, and windows).  His program development activities induced refinement of financial practices and standards and exploring growth areas such as post-paint and framing installed services.  Additionally he was instrumental in helping to increase our Safety awareness and practices resulting in substantially fewer incidents for our Installed employees.  

I am sure Mike will make strong contributions in his future endeavors, and I wish him nothing but success."

Bryan Rice

Vice-President, Director of Sales Support

United Building Centers

Letter to the Editor, ProSales Magazine

I enjoyed reading Mike Butts' recent article ("Adding Value" August 2005, page 40).  Since Bill Lee has stopped publishing "People and Profits," it is comforting to find someone like Mike writing articles that are near and dear to our industry.  Our organization took the position of adding value to our customers several years ago; however, with time we tend to forget "to dance with the one who brung you."  If you would please e-mail me the customer profile, I will share it with my salesman.  Thank you for your advise and wisdom in your articles, and I look forward to seeing more in the future.

Leslie Alessandro, General Manager

Grayco Building Center, Beaufort, S.C.

Letter to the Editor, ProSales Magazine

 Mike Butts' article, "Adding Value", was very interesting.  This is the sort of thing my company is looking to do.  We need to be able to separate ourselves from the competition and give our customers reasons to buy from us, other than price.

I would really appreciate a copy of your customer profile.  This may just be the tool we need to take our company to the next level and really move us toward giving our customers the service they want and need from their lumber and truss supplier.  Thank you, Mike, for your insights and willingness to share what you have learned over the years.

Brad Bost, Sales Representative

Banks Lumber, Stanfield, N.C.